These Terms and Conditions (“Terms”) apply to all services offered by Your Travel Assist (YTA) Limited (Registered number HE464617) (“YTA”), incorporated and resident in Cyprus having its registered office at 11 Georgiou Dimosthenous, 1-st floor, Limassol,  3070,  Cyprus.

In these Terms:

“we", “us” or “our” refer to YTA

“our Service” refers to your behalf our searching and/or booking services provided by Travel Providers

“Travel Provider” refers to the travel supplier (e.g., airlines, hotels, rental car providers, property managers, etc.) making available the Travel Services to you through our Service

“Travel Services” refers to the travel services made available to you by the relevant Travel Provider(s) through our Service, such as stays at a property, flights, car rentals, or things to do, etc.

“you”, “customer” refers to you, the traveler, using our Service or booking with our Service.

By making an order for our Service you confirm your acceptance of these Terms and you consent to be contacted by YTA, and/or by the Travel Provider electronically, including via the WhatsApp/Telegram messaging, or other channels, such as phone, SMS, or email or other available digital messaging service. These Terms as they, together with your booking confirmation, other terms and conditions provided by Travel Providers ('Provider Rules") (such as an airline’s terms of carriages, hotel’s terms and conditions, etc.), set out the legal terms on which Travel Services are made available to you.

By making a booking through our Service, you acknowledge acceptance of Provider Rules that you select (such as payment of due amounts, refundability, penalties, availability restrictions, and use of fares or services, etc.). The relevant Provider Rules might be found on the Travel Provider website or at your request. Where possible, we will make Provider Rules available to you at your request.

If you violate Provider Rules, your booking may be canceled and you may be denied access to the relevant Travel Service. You may also lose any money paid for such booking and we or the Travel Provider may request to compensate any costs we or they incur as a result of such violation.

1   Using our Service

To get our Service you acknowledge that you have the legal authority to enter into contracts, including but not limited to at least 18 years of age for you as an individual, and no enforcements are impeding the settlement of debts for you as a legal entity or an individual. You may not use our Services if you are identified on any UN (United Nations), European Union (EU), or United States (USA) list of prohibited, sanctioned, or restricted counterparties/persons, or if you are located in a country that is subject to UN/EU/USA embargo/restrictions/financial sanctions.

When you make an order for our Service with us, you agree that communications related to your booking including order placement, your approval of bespoken Travel Services or their modification, confirmation, and cancelation, etc. may be made either within the WhatsApp/Telegram messaging, or other channels, such as phone, SMS, or email or other available digital messaging service, that may be initiated by us or you.

Your order might include customer’s (payer’s) name, travelers’ names, their dates of birth, destinations (from/to), time range of departure and arrival, accommodations and carriers desired, and additional services required. We have the right to clarify your order parameters and may require extra data requested by Travel Providers. You agree to provide full, complete and accurate information. By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and we and/or Travel Providers will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

We provide our Service to assist you in searching for and booking Travel Services on your behalf.  We aim to provide you with many travel options concerning your order, as far as it is available for booking at the particular moment. While booking is not confirmed by the Travel Provider, the terms and prices of Travel Services are dynamic and might be changed according to the Provider Rules or their marketing policies without any preliminary announcement. Price changes will not affect bookings already accepted by Travel Provider, except in cases of obvious error. Therefore, it is high precisely to provide your approval for Travel Services proposed for booking and settle payments for Travel Services in time.

You agree that you are responsible for paying any amounts due, for making any change/cancellation requests, and for all other matters relating to the booking.

2 Cancellation or change by you

Cancellations or changes (concerning the travel date, destination, place where the trip starts, accommodation, or means of transport) to a booking can be made by contacting us. You do not have an automatic right to cancel or change a booking unless allowed by the relevant Travel Provider under their Provider Rules.

Travel Providers may charge you fees for cancelling (in full or part) or changing a booking. Such fees will be set out in the Provider Rules. You agree to pay any charges that you incur. Please be aware that for changes, the price of your new arrangements will be based on the applicable price at the time you ask us to make the change. This price may not be the same as when you originally booked the Travel Services. Prices tend to increase the closer to the departure date that the change is made. Please read the relevant Provider Rules, so you know which terms apply to your booking.

If you want to cancel or change any part of a booking and such cancellation or change is allowed by the relevant Travel Provider, then, in addition to any charges imposed by the Travel Provider, we may also charge you a service fee. As usual, the size of a service fee is aware beforehand of order cancellation.

3 Other cancellation or change

We or the relevant Travel Provider may cancel your booking if full payment for the booking, or any applicable cancellation/change charge or fee relating to a booking is not received when due.

For a variety of reasons (such as a property is overbooked due to connectivity issues or a property is closed due to a hurricane, etc.), it is possible that a booking may be cancelled or changed by the Travel Provider. If this happens, we will make reasonable efforts to notify you as soon as possible and offer alternative options/assistance where possible or a refund according to Provider Rules.

4 Travel Service specific terms

These details are not exhaustive and do not replace the relevant Provider Rules. Please note that taxes and fees may vary depending on which payment option you choose. Tax rates and foreign exchange rates may change in the time between booking and your stay.

First night no-show. If you do not show for the first night of your stay booking, but plan to check in for the subsequent nights, please confirm this with us before the original check-in date. If you do not confirm this, then your whole booking may be cancelled. Refunds for no-shows will only be due to you in line with the relevant Provider Rules.

Meals. If meals are part of your stay booking, the number of meals included depends on the number of nights of your stay. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner. No refunds will be available if one or more meals are not consumed.

Incidental and Other Charges. Some hotels may require you to present a payment card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by YTA for your hotel booking. You are responsible for payment of all additional costs during your stay, including for example, resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, housekeeping fees, parking charges, minibar charges, phone calls, room service, and movie rentals.

Low-cost flights. Some flights with low-cost airlines can only be changed or cancelled by contacting the airline directly. We may not be advised if you change or cancel a flight with your airline directly, or if the airline makes any changes to your flight schedule. Such changes may also not be reflected in the itinerary we provide to you through our Service. We recommend you print out any subsequent itinerary change emails you receive directly from the airline.

Flight terms and conditions. You understand and agree that:

-      airlines ultimately control their schedules, and they may change or cancel your flight for a variety of reasons (for example, mechanical problems or adverse weather, etc.). Whenever the airline gives us information about a change or cancellation to your itinerary, we will pass it on to you and help you assess your options. You should always check the scheduled departure time of your flight before travel

-      airlines control seating and we do not guarantee the availability of specific seats, even when pre-booked

-      if you book a return flight and do not use the outward flight, the airline may cancel the return flight without refund

-      for special or charter flights, the airline, the flight schedule, the aircraft type, the itinerary and possible stops are given as an indication only. These specifics may be subject to change even after confirmation - please check the relevant Provider Rules before booking

-      some airlines impose extra charges for meals, luggage and preferred seat selection, etc. Unless we provide such optional services for booking through our Service then any reference about these extra optional services and related charges is for information only and may be updated by airlines at any time.

-      you must follow the relevant Provider Rules on the carriage of children. Children older than 2 on the return date must have a return ticket at a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges incurred during travel if you do not comply. Children aged under 2 will not be allocated their own seat unless a child fare is booked for them. Unaccompanied children under 14 will only be allowed to fly in line with the relevant Provider Rules

-      the carriage of hazardous materials aboard aircraft in your luggage or on you is generally forbidden

-      in multi-ticket journey from different airlines, if one of your flights is impacted by a flight irregularity (e.g., an airline-initiated cancelation, delay or schedule change) and such irregularity may cause you to miss your departure for another flight on which you are separately ticketed, the airline for that other flight is under no obligation to re-accommodate you, and you remain responsible for any charges due to changes (if permitted) to the routing, travel dates or times, or carriers, for the portion of your journey covered by such separate ticket(s). Multi-ticket travel may require switching terminals and / or picking up baggage and re-checking baggage prior to the next scheduled flight in the itinerary. This may require the possible exit and re-entry of security. Prior to purchasing a multi-ticket itinerary, please be aware of any timing considerations that may impact your ability to complete your trip. You are solely responsible for retrieving your luggage in between destinations and being aware of any baggage and security obligations in between connections.

Airline liability. Law, treaties and the Provider Rules normally limit an airline's liability for death, personal injury and other damages. Flights booked with one airline are sometimes operated by another airline. If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at your stopover or destination point, or causes you to miss a connecting flight on which you have a booking, you may be entitled to certain remedies from the airline under Regulation (EC) 261/2004.

Collection and use of rental cars. Extra charges may be payable by you locally to the Travel Provider. For example, these charges may cover refueling, snow tyres, additional driver charges, young driver surcharges, child seats and delivery and collection fees, etc. Fuel is not usually included in the rental price. In some countries, some Travel Providers may charge you for refueling when the vehicle is returned. Unless agreed otherwise, you must return the rental car to the same branch of the Travel Provider from which it was collected. Drivers must usually be aged between 21 and 75, although this can vary depending on the relevant Travel Provider and rental country. You are responsible for checking this with the Travel Provider. Extra charges may apply if a driver is aged below 25 or over 70. When you collect your rental car, you/the driver must present your/their full valid driving license for the category of vehicle rented. International rentals may have different driving license requirements. No refunds will be offered on bookings cancelled within 6 hours of collection time or for any unused rental days.

Things to do. Things to do Travel Services are not usually transferable nor eligible for refunds or changes unless the Travel Provider cancels such Travel Services.

YTA  may receive commissions or other financial incentives from Travel Providers in connection with your booking via our Services. In some cases, this incentive may be realized by YTA as a markup included within the price that you pay to YTA for such booking, and that price may differ from the price reflected on your ticket.

5 International travel

Although most travel occurs without incident, travel to certain destinations may involve more risk than others. You must review any travel warnings/advice, etc. issued by the relevant governments before you book international travel. You should also monitor such travel warnings/advice during travel and before your return journey to help avoid and minimize any potential disruptions. You may find travel advice and information on restrictions, entry requirements and the level of risk associated with travel to particular international destinations from your government’s travel advice site. You should make sure you are aware of and comply with applicable advice, restrictions and entry requirements.

Health. You should check the recommended inoculations/vaccinations which may change at any time. You should consult your doctor before you depart. You are responsible for ensuring you meet all health entry requirements, receive the relevant/required inoculations/vaccinations, take all recommended medication, and follow all medical advice in relation to your travel. Online medical advice for travelers can be found at your government’s travel advice site. Otherwise, for medical advice regarding your journey, please contact your doctor.

Passport and visa. You must consult the relevant Embassy or Consulate for passport and visa information. Requirements may change so check for up-to-date information before booking and departure and allow sufficient time for all relevant applications. You are required to have a valid passport during the travel period. Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport is in its final year of validity, you must confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. Some governments require airlines to provide personal information about all travelers on their aircraft. The data will be collected either at the airport when you check in or in some circumstances when you make your booking.

Insurance. You are advised to take out insurance that covers the consequences of certain cases of cancellation and certain risks (such as the cost of repatriation in the event of an accident or illness). You are responsible for ensuring that any insurance policy taken out adequately covers your requirements.

6 Liability

Travel Providers make the Travel Services available to you. As far as YTA is not the Travel Provider, YTA will not be liable to for the provision of the Travel Services by Travel Providers. We own and operate our Service and Travel Providers provide Travel Services to you. Travel Providers are independent contractors and not agents of YTA. Your contract for the Travel services is with the Travel Provider, and not with YTA. 

To the maximum extent permitted by law, we will not be liable for:

-      any such Travel Services that the Travel Providers make available to you

-      for the acts, errors, omissions, representations, warranties, breaches, bankruptcy, or negligence of any such Travel Providers, or

-      for any personal injuries, death, property damage or other damages or expenses resulting from the above.

While we work hard to ensure correctness, Travel Providers are responsible for ensuring that the information describing the Travel Services details and the relevant Provider Rules is accurate, complete and up to date. We will not be liable for any inaccuracies in such information. We are is not responsible to make any refund in the event of any delay, failure, breach, cancellation, overbooking, strike, force majeure or other causes beyond our direct control. Our Service is provided without any warranty or condition of any kind. This includes, but is not limited to, any implied warranties and conditions of satisfactory quality, merchantability, fitness for a particular purpose, title or non-infringement. We disclaim all such warranties and conditions.

The disclosure information as a result of searching the relevant Travel Services is not our endorsement or recommendation of such Travel Services. To the maximum extent permitted by law and subject to the limitations in these Terms, we will not be liable for any direct, indirect, punitive, special, incidental, or consequential losses or damages arising from: the Travel Services, the use of our Service, any delay or inability to use our Service, or your use of links from our Service, whether based in negligence, contract, tort, strict liability, consumer protection statutes, or otherwise and even if we have been advised of the possibility of such damages.

In respect of liability for our obligations under these Terms, or if we are found liable for any loss or damage under these Terms, then, to the maximum extent permitted by law, we shall only be liable to you for direct damages that were:

-     reasonably foreseeable by both you and us,

-     actually suffered or incurred by you, and

-     directly attributable to our actions,

and in the event of our liability, such liability will in no event exceed, in the total, the greater of (a) the cost paid by you for the Travel Services in question or (b) one hundred euro (EUR100.00).

This limitation of liability reflects the allocation of risk between you and us. The limitations specified in this Section will survive and apply even if any limited remedy specified in these Terms is found to have failed its essential purpose. The limitations of liability provided in these Terms are to the benefit of YTA.

Every instance of force majeure, including the interruption of means of communication or a strike (by airlines, properties or air traffic controllers, as applicable), will lead to the suspension of the obligations in these Terms that are affected by the force majeure event. In such a case the party affected by the force majeure event will not be liable as a result of the inability to meet such obligations.

Consumers have certain statutory rights. The exclusions and limitations contained in these Terms apply only to the extent permitted by law.

7 Your privacy and personal information

We are committed to the privacy, confidentiality, and security of personal information entrusted to us. Please review our current Privacy Policy, which also governs your use of our Service and is part of these Terms.

8 Contact us and complaints

Following a problem with your booked Travel Service, if you raise a complaint or are entitled to compensation by the Travel Provider, then we will assist you and the Travel Provider to try to resolve the problem. You are encouraged to raise any complaints within 30 days after travel. Complaints should be sent to the Travel Provider providing the Travel Service. We can assist you in arranging a complaint and receive a response from the Travel Provider. 

If the problem is not resolved, you may address the "Online Dispute Resolution" on the official website of the European Union. The European Commission’s Online Dispute Resolution Platform is available at http://ec.europa.eu/odr.

 9 General

Governing law and jurisdiction. These Terms are governed by the Cyprus Law. If any provision (or part provision) of these Terms is found by a court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision (or part provision) shall, if required, be deemed not to form part of these Terms with you. In such a case, the validity and enforceability of the other provisions shall not be affected.

Our failure or delay to enforce any provision of these Terms does not waive our right to enforce the same or any other provision(s) of these Terms in the future.

Entire agreement. These Terms constitute the entire agreement between you and us with respect to our Service. They supersede all prior or contemporaneous communications (whether electronic, oral, or written) between you and us about our Service. No third-party's consent shall be required for the waiver, variation or termination of any part of these Terms.

You agree that YTA will provide the Terms, its Privacy Policy, and all other applicable terms as well as all disclosures or other information required by law, electronically by publishing on our website, and/or through WhatsApp/Telegram messaging and/or to the email address you provide. Electronic publication of any disclosure has the same effect as if you received them in paper, or signed them in ink. Except as otherwise required by applicable law, electronic publications of any disclosure are considered received and accepted by you within 24 hours of the time posted to our website, and/or emailed and/or messaged to you, whether or not you choose to read them.

You agree that the Terms and all related documents be drawn up in the English language.

Feedback. You have no obligation to provide us with ideas, suggestions, recommendations, enhancement requests, testimonials, endorsements, product reviews or information regarding your experience using our Services (“Feedback”). However, if you submit Feedback to or about us, either directly or indirectly via a third-party review site or a survey initiated by YTA, then you grant to YTA a non-revocable, non-exclusive, worldwide, royalty-free license that is sub-licensable and transferable, to make, use, reproduce, publicly display, distribute, sell, modify or publicly perform the Feedback in any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise.